Saturday, May 6, 2017

Demo Results are in

The industry demo's are done. We have made all our buying decisions. One of the tools we use to make the decisions is to document all the skis we try and give them scorecard style reviews. We fill out cards for each ski weather or not we like it. We fill out cards for every ski even if it is a brand we do not carry (and we ski a lot of these models). After we are done with the test cards we then send the cards off to Jackson Hogan at Realskiers.com. Realskiers is the (in my opinion) best resource for ski reviews on the planet. It incorporates test cards from what they consider the 20 or so best test shops in the country. Lots of skier levels, lots of different snow conditions. A hundred or more test cards on a popular ski will give a pretty good "average" score. Check out realskiers at http://www.realskiers.com/

Before the cards get sent off, one of our employees takes all of our employees cards and puts them on a spread sheet for our internal use. We use this to decide on our buy for the next fall etc. We all like to compare notes as well. This is the email he sent to us with the spread sheets. I figured you might find it interesting and a bit humorous. I did.

Greg


Hey y'all,

Well, I finally finished entering all our ski test results into a spreadsheet. Click this link to access the spreadsheet, and feel free to add a comment if you see anything that's out of whack. I haven't done any in-depth analysis yet, but I did go ahead and pick out the top rated ski for each skier. The results are pretty clear...

Benelia - Rossignol Famous 10
Ty - Fischer Pro Mountain 86
Barb - Stockli Laser SX
Pete - Stockli Laser SX
Greg W - Head Kore 93
Paul - Head Kore 93
Winks - Head Kore 93
Mad Dog - Stockli Stormrider 88
Christian - Stockli Stormrider 83
Roger - Stockli Stormrider 83
Katrina - Stockli Stormrider 83
Florian - Dynastar Legend 96
Erle - Stockli Scale Beta

These results sort of reinforce my decision to not bother testing the Laser SX, Stormrider 83, and Stormrider 88, because honestly I could just grab a card and write all 10's on it for any of them. My favorite review comes from Mad Dog, when commenting on the Stockli Stormrider 88 in poetic, near-haiku form:

I know I'm going fast
Because I can hear the wind

Seriously, add a 5-syllable third line, Jeff, and you've got a ski review haiku (I think).  

Mr. Whitehouse weighs in with a review of the Stockli Laser SL: 

"YUM. SIMPLY YUMMY."

I couldn't agree more. Finally, my favorite negative review comes from Roger (someone forward this to him -- I don't have his email), when commenting on the Blizzard Bonafide:

"Skis like a 2x4"

I also agree! Hope everyone is doing well.
Ty

Sunday, December 18, 2016

The Perfect Ski?


I got some new skis near the end of last year.


They are from a company in Teluride Colorado called Wagner Custom Skis. A friend of the shop told me that I would like Pete Wagner and that we should figure out a way to work with him. Time went by and apparently he heard the same thing about us from his end. Eventually I called him (or he called me? Doesn't matter-) and we had a short chat. How a Retail store would partner with a brand like Wagner was not obvious but had interest to us both. I like working with people like Pete. He is bright, interesting, and unassuming. I like him very much.

So we met in Denver one day last January and figured it out.

Pete's company does custom skis. If you order a ski from Wagner, you get a ski that is built to be perfect for you. Yes, it is built for you and only you... it will be different from every other ski on the planet. Graphically different. Different shape. Different construction. The only ones. Built to what Wagner calls your skier DNA.

At California Ski Company we sell skis to people that we decide are the closest thing to perfect for them. We have the limitations of the manufacturers products though. Very often we think that "if they only made that in a slightly smaller size" or "if that ski was only a bit lighter" or some other variable on the skis we have to choose from it could be even better for our customer.

Wagner doesn't have to do that. He get to construct the skis exactly the way they need to be. How they need to be to be perfect. On the other hand there is immense pressure to get it right. Pete says he builds 1500 perfect skis every year. Wow, that is simply awesome.

I want to deliver perfect skis! My customers should all want perfect skis!
We can now sell you a perfect ski in conjunction with Wagner Custom Skis.  We take orders and get delivery of your skis. You interface with Wagner to help him learn what he needs to to build your skis. If you buy them through us there are some advantages. You get some good add on items. Upgraded bases. Stronger edges. You can receive a free seasons pass to Teluride. That kind of stuff.

In addition to the Custom skis we decided to do some "house skis". These were designed by us for our classic customers. The type of customer profile that we get a lot of.We did two mens models and a ladies.

We have the silver one that is a very versatile all mountain ski and is oriented a bit more towards groomers. This model is very refined, and accepts exacting skier input. It has a huge range of things it does well, but it is not too tiring to ski. This is a model for a very good skier that has backed off a bit because he is simply not 25 years old any more. It is the "skiers ski" that won't leave you too tired at the end of the day to go out to dinner,

The red ski is designed to be similar to a Blizzard Bonifide but a bit smoother and less bouncy. The Bonifide is the best selling high performance ski in America, so my message was clear. Make it better.

The purple women's skis are light and designed for a technically proficient athletic skier without being too much work. Similar to the mens Silver ski. A bit more groomer oriented but very versatile.

Pete and I worked out skier profiles for these skis and he built them. We have them for sale and we have them in Demo. If this sounds like you, then they could be your ski!

But if you want a perfect ski you should go custom. So I did...

I ordered some Wagner's for myself. I filled out the questionnaire. I got the call to discuss things. We discussed what I like in a ski. What I do not like. He asked what I ski on now. I ski up to 75 different skis a year. I have about 8 pairs in my current personal ski stash. A few of them are prototypes that give him no clue to anything. I like most skis. I have learned to adapt to whatever they ask of me. In the end we came up with a description of what the ski should be. Mostly I relayed tactile feelings and a bit of what I really love. This would potentially be what I thought of as a world cup slalom ski that is made to be more "all mountain". This should be a ski that made the hair on the back of my neck stand up when I think about skiing it. Then I let Pete do his job. I got the preliminary design. We talked ski physics for an hour or so as he explained his design to me (this step is only for serious ski geeks). I picked a simple top sheet design that I really love and I waited.

Then I hurt my knee- torn meniscus. Season over. Then the skis came. They were so beautiful! They were really thick. Stiff. Powerful. But I couldn't ski them! Oh no!

So I let a few other people ski them. Two different employees went out on them. They did not like them at all. Too much ski they said. This was not the first time other people did not like the skis I really really liked personally. They also thought I would love them. I was hoping they were right.

I finally got to ski them this last week. I spent two days on them.



I just don't know what to say. I can normally review a ski pretty quickly. Good at this- bad at that- yada, yada, yada. The Wagner's were not like that. I just skied. I didn't really think about them. It was not till mid day that I even realized that was the case. I just knew I was skiing great and having a blast. so I paid more attention. The reason I didn't think about them much turned out to be because they simply disappeared. I did not have to compensate for any single thing about the ski. I just skied and they did every thing I asked of them. They never let me down.

The more I think about the skis the more blown away I am. I realize now that every ski I own has a personality slightly off from my perfect needs. Too stiff, too soft, too this and too that. The Wagners don't make me change for them. All other skis do.

I was going to do a comparison the second day. I had picked out Head Monster 88's, Dynastar Power Track 89's, and Ski Logik Front Burners to compare the Wagner's to. I didn't do it. I just skied the Wagner's and marveled at how great they were. How well suited they were for me. How big the "sweet spot" is. How they combine all the great skis I have loved. How I like the graphic so much. How I just love my skis.

The perfect ski. Pete Wagner builds the perfect ski.

Eric's skis have arrived as have Paul's. Ty has ordered some as well. It is a whole new game. Come play if you like. Ski the demo's to see how great a ski he makes. Buy a pair off our rack if you fit the profile. Or if you want to find out what your perfect ski feels like, it is now available. It is not cheap but it is the only perfect ski made just for you. Pete guarantees it. It will be your best day ever on snow!

For more information about Wagner skis visit http://www.wagnerskis.com/


 


Sunday, November 27, 2016

It's been going crazy around here! People are seemingly carrying over the excitement from last year into this season. The photo above is taken from the top of the stairs leading up to rentals. It shows eight (yes 8) boot fitters busy a few weeks ago on November 12th. That is amazing considering the time of year. So far we have been busier than ever before. Our Kickoff Sale is seven days and we broke records for single day sales, weekend sales, and overall sales. Since then we are up more than 30% over any previous year. Just incredible. We have only been open Thursday-Sunday since the Kickoff Sale as usual in the "pre season" and have had the entire staff working most days so that we could train new staff members. Many days we had five new staffers, three trainers, and five regulars to run the store and attend to customers. Instead everyone has been helping customers all day and the new staff has been learning as they go.
These are fantastic happenings from a business standpoint of coarse. It is also fun for us. When it is busy we have more fun for sure.
We are also enjoying our new boot room. We added about 800 square feet of space over the summer and it holds all of our boots, as well as the completed skis from the shop waiting for pickup. It is amazing to wonder where we put 1200 pairs of boots and 80-100 skis in here before we got the new room. No more off site storage units but it is still surprisingly cramped and crowded around here!
So that is where we are at. This week we go to being open every day. The snow is here. Staff and customers are skiing. Christmas is coming up before you know it and along with it comes the intense business rush that comes with the holiday season. Another season is upon us- yippee! Let it snow!

Friday, November 6, 2015

Working with Masters of their Art

Masterfit University Adds New Ski Bootfitting Training Locations in U ...This week was Masterfit University week in Reno. We had a great time. It was a small crew this year. We bring a big group every other year in a collaborative way with specific goals and tasks. The "off years" we only send a new fitters.  The group this year started out as a rookie fitter (Florian) and a third year fitter (Eric) to mentor him and get continuing education for himself. Then I decided I should go along to do some networking (and play some Wheel of Fortune perhaps?). At the last moment John Oshima went along too. John has gone through the most advanced classes probably 10 times, but he just loves to hang out and talk boots, so he gave me his best "puppy dog look" and got thrown into the mix.

So what goes on at these events? Masterfit is the most important educational organization for Boot fitters world wide. (http://masterfitu.com/). They have instructional classes in the United Sates, Australia, and Europe. Masterfit also develops boot fitting tools and fit aids, plus they run the industry boot test each year (http://masterfitinc.com/). In addition they are the organization behind America's Best Bootfitters (http://www.bootfitters.com/). We go to many different Boot clinics, conferences, and seminars. Some of them effect our concepts and best practices here at the shop. Others are good excuses to ski and hang out with our peers with a little boot talk thrown in. Masterfit is the grandfather of them all and where most good fitters should start their journey. Masterfit has classes for all levels of fitters and sections that cover all types of knowledge including foot and skier evaluation, foot bio-mechanics, alignment issues, shell or liner modification techniques, and even the business aspect of boot fitting. There were probably 30 choices of classes in addition to the main content for each level. Certificates are given for attaining various levels of education. Very comprehensive. Super fun!

If you have been reading my blog over the years, you have already heard most of this and I just have to say it again. Masterfit is a great organization! I respect that they are simply trying to do the right thing by helping to provide a better experience for skiers. Yes, Masterfit is a business and they make money off some of the things that they promote. But the people behind it and who do the work are not in it for the money. If that was the goal, they would find other things to do. They are involved with skiing and bootfitting because they love it.

On the way home we were speaking of why we work in the shop and we are the same way. I have a team of people that are all basically under paid for the amount of knowledge, expertise, and skill they bring to the table. Most (probably ALL) of us could make more money doing something else. But this is more fun. It is more rewarding. We get to sell fun and lifestyle to people. Our customers love to come here. Not many people are excited to go to the DMV or to visit the Dentist. People love to come here. They come here to buy and maintain their toys. The shop puts visions of skiing into their heads and skiing makes people smile.

Masterfit is like that too I think. The instructors are all top notch, underpaid for their level of expertise, and having a great time while doing it. I have gotten to know most of the instructors pretty well over the years. They tend to work at resorts. This allows them to have the free time to teach until the tourists show up. It gives them the opportunity to submerse themselves in ski boots for a few months. They get to travel. Kitzbuhel Austria is not a bad gig for a week or so. Australia? Not so bad either. But mainly I think that these folks do it because it allows the skiers throughout the world have a better experience one boot at a time, and that is simply what a bootfitters mission is- or at least I think so, and I would like to think my entire staff agrees. Bootfitting is not a competition. It is a passion.

So there you go. Masterfit is simply a group of really passionate people who do their thing to make the world a better place. That holds true for the owners, the teachers, and the students. Hard to beat 'eh? We are lucky folks...




Thursday, October 15, 2015

Holding our breath...

Well it is getting to be that time of year. The shop is about ready to rock and roll. Events are happening- tonight is our annual Backcountry Mixer. All we really need to get off the ground is some snow. Boreal has traditionally tried to open on Halloween. This year with all the El Nino talk it seems that Mt Rose was talking about opening a week earlier than that. Now it is too warm here this week to get excited but other places are ready to go. Sunday River in Maine is opening this Monday and will be the first resort in North America to open.
As a shop owner it is kinda important to see the resorts open. The sooner the better! Until they do, there is a chance they will not get enough snow to open until- who know? Christmas? That would be bad for business for sure. And we would all have to travel to ski or just keep waiting.
The Staff is eager too. A number of them need more hours and will not get them until it snows. And they want to be selling, renting, waxing, and fitting. Until it snows they are arranging, dusting, cleaning and the like.
The customers are getting more and more antsy too. This is like knowing you are going to a great concert but not knowing when it is going to happen. Just waiting to do something you know will be great...
And in the meantime we just wait. And try to remember not to hold our breath. Just relax. It will happen. And it will happen soon. Or it will be longer than that. But when it does happen it will be great- and that's what counts!

Friday, September 4, 2015

The Buyers Guide issue Blog



Well the 2016 Ski magazine buyers guide is out. Every year lots of skiers await the arrival of this edition to get their winter stoke started. Many skiers also rely on this issue to help decide what to buy. Over the years that mainly meant skis. Now they review boots too. And in between all the gear reviews are the ads. There are ads from all the major players. The review issues are to ski advertisers what the Super Bowl is to beer company's. Everything looks cool and inviting. So the products are beckoning to the consumers. We know what this means and it is somewhat important to us as a retail shop. We know that highly rated skis will sell well for just that reason. We typically look through the issue as a group and scoff at what we consider the inaccuracies. To our mind, they always seem to get some things right and some things wrong. But we know that customers will not always ask for our opinion compared to the printed word. And why should they? Ski magazines help sell skis- period. They are one of the many influencers the consumer is exposed to. It is a fact of our lives.
This year I perused the issue by myself for a number of visits before we all looked together. I probably read every review once and those of ski's I know well a number of times. I analyzed the comparison tables. I looked at all the ads. Here are my thoughts- right, wrong, or indifferent, about this years issue.
First of all I would like to say that one ad stood out from all the rest. Volkl? No. Marker? No. It turns out that Deer Valley is the Budweiser Clydesdales of Ski Magazine marketing. I agree that Deer Valley is magical, but the 36 page ad (yes 36 pages!) was more than I needed to send that home. Pointing out that Deer Valley was rated one of the top three ski resorts in North America for the past 10 years in a row by the readers of SKI Magazine (including five consecutive #1 awards),would do the trick don't you think? I will say that I enjoyed the ad though. It really made me feel the experience of a ski vacation and got me thinking about how I love to ski and that I would like to ski at Deer Valley some this year. The food, the lodging, the grooming- all first class for sure. There is probably no more civilized place to slide down hills on sticks than Deer Valley Utah! 

Next up was the short but important Trends section.A few highlights:
-Lighter skis are hot. Yes light is definitely still a trend in skis. What is light done right however? Too light can be a problem and weight has its advantages. I agree with all this.
-Revenge of the nerds? Are bootfitters Nerds? We always thought bootfitters were cool!
-Best in test winners by brand. We agree that blizzard deserves to be on top overall. We have carried them for years and know their excellence. Volkl and Rossi are both traditionally strong as well. They are deserving of the next two spots.We actually added both brands this season with their best scoring models in this test being the main reasons why. We came to the same conclusions during our own testing. Actually Volkl had the top scoreing models in the issue based on points for both Men and Women. We are carrying those two skis (and those two skis only) from Volkl this year.

Next came the ski test results by category. Skis are tested by test skiers and given "report cards" of a sort. Scores are compiled and averages  given. Results are based on scores and a written review of the skis is provided talking about the skis character and feel. You know- basic ski reviews. Overall the writing is good. This year the reviews seemed to be pretty accurate to me.
There are things I have a problem with however. I must state that I feel (once again) that both Head and especially Fischer were under rated or simply did not send skis (or the right skis?) to the test. Our shop test scores follow along with ski magazines on many models but those two brands are glaringly absent. I am simply at a loss as to why these two brands seem to fail at winning gold medals with Ski Magazine. On the other hand, it was great to finally see Stockli really participate in the test. Surprisingly they did not seem to enter the Stormrider 95 which we think is a fantastic ski. Overall though this year's scoring  seemed to be lined up pretty well with our testing impressions and scores. Better than most years results from Ski Magazine do.
Why do our results vary from the test? The magazine testers are certainly qualified for these tests if skiing excellence is the criteria. However most of our customers are not level 10 skiers and we feel they may find they get different outcomes. We still feel that  Realskiers.com (which we contribute to) is the most accurate testing and reviews for consumers. Like our staff, the testers have a broader range of experience and skill. We think this mirrors our customer base more closely.  I would also guess that we are simply a bit partial to our brands and have a bit of unintentional bias? Who knows, as we all do the best we can.
 
Things in the ski test that made me smile:
Four out of five stockli models tested win "stability at speed" in their category. Most of them by A LOT.  The fifth gets second place.  We have known this for years. Nice to find others getting a chance to experience the Swiss Ski that we love here so much. They are not for everyone...but you know who you are!
Head women's skis have been embraced by the magazines female testers. While I just noted that both Head and Fischer did not show as well as expected in the men's categories, at least Head did well on the ladies side. While we loved the older head women's skis, this new direction is certainly exciting for us. We are glad the magazine thinks so too. 
Boot tests-
We think it is hard to test boots. The criteria has to be based on performance with some fit notes thrown in. Since as bootfitters we know that "comfort is king" to about 98% of our customers, we don't focus on performance as much as on fit issues when choosing our lineup of boot models. That being said we were happy to see that the top two performing boots in men's technical models are ones we chose as well. The top performance boot was the Head Raptor 140 which is a staff favorite. The magazine quote about the boot was even from our own Eric Kipp who was one of the boot testers. Eric said "...quick, stiff, precise, with an amazing feel for the snow..."  How fun for Eric to be recognized for his thoughts in a big review like this!
The Fischer vacuum boots also got a mention about how "the stance is awesome". This is important, because it is awesome for everyone due to the molding. And the molding is why it is awesome. Other boots do not do this. Other boots are set in their angles to factory settings. There is a small amount of cuff adjustment on most boots but it is difficult to get a boot aligned perfectly without paying for a lot of labor. The Vacuum models becomes correctly aligned for whomever they are fit to (provided the fitter is well trained). It is a magic feeling when you are aligned perfectly. We feel this makes more difference than any other boot feature. Great skiers spend hundreds of dollars extra to get aligned well in their boots. Vacuum models do it for free. 
One thing the boot tests are disappointing on is the seeming bias against 3 piece construction. Dalbello Krypton models were absent entirely. We feel they ski great and offer comfort that is first rate. If the testers all had free ride backgrounds instead of carving and race backgrounds, we think it would be different. Maybe it's just us? 
On an interesting tangent, the Dale boot from Salt Lake City was tested and highly reviewed. We have sold these custom built boots for about ten years now (I love my personal pair). We agree with their assessment of the boot and would like to point out that the Dale is basically a three piece boot too!
Overall it is good to see boots reviewed. Boot reviews are tough. That is why they have just started doing them in a rigorous fashion the last few years. The folks from Masterfit University are definitely the best crowd to take on this task. We felt it was important to have has a tester there. Eric got the call because he is the right size and shape to test a lot of different boots. I think it was a value to the shop and Eric felt that he learned a lot. He got the scoop on the testing protocol, and skied more boots over four days than he had in his whole life. One take away of Eric's is that he needs to spend as much time necessary to get himself in a legitimate World Cup race boot. After feeling the power they posses he has decided he needs to go there for himself. I found that to be an interesting and telling take away!

Friday, August 28, 2015

Viva la France?





France
Rossignol logo The highlighted country on the map to the left is France. There seems to be a chicken looking at the map of France. Under the chicken it say Rossignol. Why is this important you ask? I'll tell you why...
 Our Fall Sale starts tomorrow. We will  have a LOT of skis from last year marked way down in price to make room for the new gear. Alongside these skis will be the exciting new skis that have just arrived for the 2015/16 ski season. For the first time, some of these will be from France. France is where Rossignol comes from. Rossignol has been in the ski business since 1907 and has many Olympic and World Cup victories. We have not sold Rossignol in the past, but we have always had a healthy respect for this iconic brand. We have continually tested the Rossignol skis over the years and the current models ski incredibly well and offer some fantastic values. After many years of stocking primarily central Euopean skis, we have said "Viva la France!". 
While we still love our Swiss, German and Austrian skis we would like to think we have evolved and become more open minded. We simply believe that Rossignol skis are some of the best right now and are pleased to finally offer Rossignol skis to our customers! 
So come on down and score some big savings on boots, skis or whatever else you need the next few weeks. The sale runs through September 13th. And while you are here, check out the latest and greatest from France!